1) Placing an Order
a. Mail orders must be paid for in full prior to despatch.

b. Discrepancies in quantity or specification on telephone orders will be the customers responsibility unless the order is confirmed in writing prior to despatch.

c. When placing an order state product code followed by a brief description. The company cannot except order errors if only product code or description has been given, although every effort will be taken to ensure correct product is dispatched

2) Payment
a. All orders must be accompanied with either cash, a cheque or details of a current Visa, Access, Mastercard or Debit card prior to dispatch.

b. The property of the goods will not pass to the customer until payment is made in full.

c. Orders below £20.00 paid by debit or credit card are subject to a 40p charge.

d. Credit accounts are payable within 30 days from date of invoice.

e. Credit accounts not paid within 30 days of date of invoice will be subject to a 2.5% per month late payment charge on all monies over due compound.

3) V.A.T.
a. VAT is charged at the standard rate on all items sold to a U.K. address. Customers within the EEC will only be exempt from VAT upon production of relevant documentation. All sales outside the EEC are VAT exempt.

b. VAT is chargeable on cutting, cases, postage and other delivery charges.These charges should be added to the list prices prior to calculating VAT.

4) Cutting Charges
a. Glass for delivery packed in non-returnable wooden or cardboard cases will have a surcharge of £10 per full sheet case or £5.00 half sheet case.

b. Glass may be cut, without charge at our discretion to facilitate packing unless specified otherwise.

c. Small quantities of lead may be cut into half-lengths to aid packing. If this is not acceptable then this must be noted on the order.

5) Handling and Delivery Charges
a. Deliveries are carried out by external parcel services or postal service these charges will be billed at cost plus case charges.

6) Unloading
a. Glass unloaded sheet by sheet is at the customers risk even if the driver assists.

b. When ordering glass to be delivered by an external carrier it is the customers responsibility to ensure that facilities are available for recieving goods in the quantities ordered, arrangements can be made with carriers etc to aid with the receipt of goods, ie tail lifts etc, at additional cost.

7) Goods for Return
a. Goods can only be returned by prior arrangement and will be subject to a 10% handling charge.

b. The costs of returning goods are the customers' costs and will not be paid by the company.

c. Refunds can only be given on returned goods that are unused and in the condition they were dispatched.

d. All glass sales are final.

8) Claims
a. Any claim for faulty goods, damaged in transit or shortages must be made in writing within three working days of delivery, and may be invalidated by any unclear signature.

b. Any claim will be invalidated by any unclear signature, or a signature on documentation indicating that the goods are received in good condition.Signing delivery notes unchecked, or similar, is unacceptable

9) Price Changes
a. Prices and specifications are subject to change without notice. Customers will be notified of changes on receipt of order due to fluctuations in currency etc.

10) Safety
a. All glass is sold on the understanding that the purchaser has knowledge of and will use in accordance with the relevant British Safety Standards at the time of purchase.

11) Ownership of goods
a. The property of the goods will not pass to the customer until payment is made in full.

12) Back Orders
a. If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

13) Guarantee
a. Decorative Glass Supplies Ltd, neither imply or attach any guarantee of performance or otherwise, other than that issued by the manufacturer and only pass on such a guarantee.

b. Any disputes will be deemed to be under UK laws as the seat of dispute.

c. Specification may change due to legislation and safety without notice

14) Privacy Policy
a. Decorative Glass does not disclose buyer information to third parties.

15) Remittance Terms
a. Any claims for faulty goods, damaged in transit or shortages must be made within three working days of delivery, and will be invalidated by an unclear signature, Signing delivery notes unchecked is unacceptable.

16) Pricing Policy
a. Prices displayed via the online shop are not applicable to postal or telephone mail orders and are not representative of the warehouse shop.

17) Returns
a. We operate a strict policy of no returns or exchanges. This does not affect your statutory rights

18) Delivery Charges
a. All delivery charges qouted are for the mainland UK only (excluding parts of Scotland & wales). We reserve the right to alter delivery charges to accommodate overseas transport. Please inform us if your order is not to be delivered to a mainland UK address.
b. We reserve the right to alter delivery charges subject to market fluctuations.

A full copy of our terms and conditions are available for inspection at our warehouse.